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Frequently asked questions

Written for buyers who are specifying an LED display for the first time, and for distributors who need a straight answer to forward to a client.

How do I choose the right pixel pitch?

Use the nearest viewer, smallest text, content and environment together. This site uses pixel pitch in millimetres approximately equal to distance in metres as an initial selection rule. It is a comparison aid, not a guaranteed minimum viewing distance; check representative content at the intended position.

Why do different suppliers quote very different viewing distances for the same pitch?

Viewing-distance figures can use different assumptions. This site shows an initial pitch-to-distance rule and a separate geometric estimate based on one arc-minute angular separation: distance in metres ≈ pitch in millimetres × 3.438. The latter is a calculation assumption, not a guarantee that every viewer cannot see the pixel grid. Ask which definition and content conditions a quoted distance uses.

What is the difference between SMD and COB?

SMD and COB describe different LED packaging arrangements. For example, VS500 P1.25 lists SMD1010, while V500 P1.25 lists COB. Compare the exact model specifications and sample image. Packaging alone does not establish touch input, impact rating, cleaning method or moisture protection.

What do the IP ratings mean for an outdoor screen?

The first IP digit describes protection against solid objects and access, and the second describes water protection under defined tests. Read separate front and rear ratings where provided. A rating does not establish the complete mounting, drainage, connector or exposure requirements; check the exact model and installation drawing.

How much power will my screen draw?

Read both the power figure and its basis. PF1.5 lists maximum / average power in W/unit, while PT1.5 lists approximate maximum / average power in W/m². Multiply a unit-based value by unit count and an area-based value by display area. Actual consumption depends on settings and content; do not assume one fixed percentage of peak for every screen.

What is included in the 5-year warranty?

Free replacement modules and parts during the period, 12-hour response, remote diagnosis, installation guidance and operator training. Freight on warranty parts and any on-site labour are quoted separately, which we state clearly up front rather than in a footnote.

Can you make a non-standard cabinet size?

Yes — this is one of the advantages of owning the tooling. Send a drawing or a site photo with dimensions and we will come back within 24 hours with a structural proposal, a pixel-pitch recommendation and a price.

How do you ship, and how long does it take?

Rental products ship in flight cases, fixed installations in wooden crates. Sea freight is the normal route and typically runs 25–40 days depending on destination; air freight is available for urgent or sample orders. Export documentation is prepared as standard.

Do you supply spare parts after the warranty ends?

Yes. Because we own the cabinet tooling, we can still match a cabinet shipped years earlier. We recommend buying a small spare stock of modules and power supplies with the original order — it is far cheaper than a one-off replacement later.

Can I get a sample before placing a full order?

Yes. We supply single cabinets or modules for evaluation on most series. Tell us which series and pitch you want to assess and we will quote the sample and the freight.

Do you work with distributors and installers?

Most of our business is with distributors, AV integrators and rental companies rather than end users. We supply white-label documentation you can forward to your own client, and we do not approach your customers directly.

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